Frequently Asked Questions

Q. Is all of your merchandise 100% authentic?
A. Yes, all of our merchandise is guaranteed 100% authentic, brand new from our suppliers importing from the respective brands manufacturer or sources. We deal with reputable resellers and direct from brand manufacturers representitives in some styles to bring you top quality merchandise at substantially lower prices.

Q. What payment methods are acceptable?
A. Cashiers Checks and Wire Transfer accepted. Pay Pal e- checks accepted up to $750 inc shipping. Pay Pal credit cards are accepted for orders $500 and below including shipping. All orders over these amounts are required to pay via Cashiers Check or Wire.Wire fees are $10 for USA wires. All orders processed not via cashiers check or wire or e check are charges a 3% handling fee.

We do not accept international credit card for all international purchases. International buyers we accept wire transfer ($30 fee will apply. We do not take US Postal Money Orders. No personal or company checks. We reserve the right to ship up to 10 business days after payment or upon agreement with you for delivery . Once a payment is made you are in a binding agreement to pay and take possession of products purchased .

When will I be charged?
A. We will invoice as soon as your order is confirmed back via email. If you are sending a cashiers check, please allow for payment to clear prior to shipment up to 7 days dependent on bank's policies.

Q. When will I receive my product?
A. It takes 7-14 business days to process your order and ship it out dependent on type of order. Estimate arrival time depends on the shipping method you select and the type of delivery time frame offered. All estimated days are business days (which do not include Saturdays and Sundays). Click on the Order status to track your shipment only if you have used site shopping cart checkout to place an order. You will be notified of any delays. If you request overnight or 2 day- items are sent as requested after they arrive to us from our supplier- not when you have checked out. Email offers may not be available on the website and are ordered via our website order form on the front page lower right side of site.

Q. How much will my shipping charges be?
A. During the order process, you will be given a few choices of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as any applicable sales taxes are clearly displayed. For orders over a certain value amount we may invoice for additional shipping charges based on weight and value separately.

Q. Sales Tax?
A. Please refer to the confirmation email after wholesale registration.

Q. What if I need to return my order?
A. All Sales Are Final unless we sent you the wrong item or damage incurred. We must be notified of a problem within 24 hrs of receipt of your delivery or return is not allowable, this includes physical merchandise received as well as our Wholesale Vendor Supplier List you may have purchased.You are responsible to pay all ship fees to return the items. If the return is our error, once the items are received and checked for allowable return ship fees are credited. We do not provide pick ups for any returns. Items may be tag sensored or coded for returns. Tags removed or tampered are not eligible for returned.

If item is received damaged by postal carrier a claim will be filed.Claims for missing merchandise not recieved will also fall under a postal claim and refunds are not issued until a claim is settled via the carrier. Damaged shipments should be checked in the presence of the carrier. All claims for damaged shipment must be made with the carrier.For postal claims you are required to save the box for shipping carrier inspection and the original contents or claim cannot be filed and no refund is issued. SOME ITEMS MAY BE TAG SENSORED AND BLIND MARKED TO PREVENT FRAUDELENT RETURNS. Damaged merchandise and any other return if approved needs recieved back within 7 days of receipt of delivery or confirmation of return by us. We do not refund prior to carrier claims for damaged or missing merchhandise- please contact the carriers for its policies when claims are processed for refunds. If their is a claim the merchandise and box must be held on to until carriers time frame to settle the claim or the return is not allowed NO EXCEPTIONS.. We are not responsible for 3rd party claims and returns of your merchandise or return requests from customers you have sold to and [ast the time frames for our returns policies listed. Unauthorized returns shipped back will be returned to sender and not accepted.

Authenticity claims must be accompanied by written statement from the authorized dealer in which we will verify. Shipping fees are not refunded if return is authorized.Return claims outside of company policy if allowed are charges a 25% resotcking fee for merchandise sent back in new condition only and to be recieved no later than 7 days from receipt of your delivery- NO EXCEPTIONS .All refunds for authenticity claims are charged a 25% restocking fee if we are unable to verify the letter in writing with the store manager of the brands authorized retail outlet's corporate office ship fees are not refunded for unverifiable claims. You must notify us within 24 hrs of receiving your merchandise of a problem for valid return. It is your responsibility to check your merchandise within this time frame. Shipping charges can only be refunded if the return is due to our error for shipping the wrong item. Merchandise may be tagged and sensored to verify we are receiving our product back. All returns must be accompanied by the copy of the packing slip if included & RMA# is issued for return. All shipments that are undeliverable or refused are subject to a 25% restocking fee if item is refused or not deliverable on 2nd attempt, in addition to applicable, shipping fees for costs of shipping back to us charged by carrier are also minused from credit.

After a return has been received, please allow up to 7 busines days for mailing for exchange or refund. Refund checks are usually sent within 3-7 business days- exchanges may take longer if we are re- ordering item or items.

Item is exchanged first then we offer credit if not in stock. If you placed an order via Pay Pal using credit card or cashiers check, refunds will be credited to your account via our company check mailed to you or pay pal e- check. If Items sent USPS must be sent to us with insurance and tracking and we must receive them within 7 days from your receipt of delivery. We cannot be responsible for not received merchandise or untrackable and uninsured packages.

No returns outside company policy.

Q. What if I need to cancel an order after payment?
You have 48 hrs to cancel an order after payment allowable for full refund only if we have not shipped the item and provided a tracking prior to this timeframe . Because we pay our suppliers shipping fees and pay them for goods after your payment is received, your shipping fees and or wire fees are not refundable for orders cancelled later than 48 hrs. As in most cases the items have been shipped to us and we would have to ship the items back at a cost to us for returning them to the vendor. All authorized orders cancelled after this time frame will incur 25% restocking fees minused from your credit. Wire fees and ship fees are not refunded .

Q. Is it safe to use my credit card?
PLEASE NOTE CURRENTLY WE ACCEPT PAY PAL FOR CREDIT CARDS ONLY UP $500.00 at our discretion per order. MOST WHOLESALE ORDERS ARE PAID PP E CHECK UP TO $600.00 AND OVER THAT AMOUNT- WIRE OR CASHIERS CHECK.We do not take Pay Pal or credit cards for orders outside the USA.

A. Yes. We have taken every precaution to make your transactions secure. Our internet site is built on industry-standard security measures, including SSL (Secure Sockets Layer) technology. Nevertheless, if you prefer, we also offer you the option to place orders over the phone or fax. All account information submitted to us is safely isolated from unauthorized Internet access.

Q. Can I place order internationally?
A. Definitely.Certain country restrictions may apply. We are happy to accept international orders, however, we only take wire transfer from an approved bank by our lending institution as the only payment options. Wire transfer is welcome and all international wires are charged a incomming wire fee of $40. Wire fees and customs fees are not refunded for returns. International damaged shipping returns are refunded only upon carrier settlement. Should you ship these items back to us we will minus any customs fees incurred to us from any credit issued unless we made an error in shipping the wrong item to you.

Handbags and accessories, clothing are all new and come with their respective identifying tags, cards, covers applicable to the brand unless stated otherwise in offer. Cosmetics are all new with or without boxes and may be marked for tester use only on box- full box, sample sizes,full size etc. All cosmetics are sold as is.

Wholesale Vendor List is a downloadable fiile sent to you in an E-Book format and is a final sale item once the files arer sent to you. Problems with the Wholesale Vendor Supply list must be received via e-mail within 24 hrs after final keycode is sent or no refund can be given. All Sales are deemed final. Any questions and concerns not asked before the sale via email are not warrantable reasons for returns after the sale if they are not addresed prior to sale via written email unless we shipped the wrong item or a item is received damaged.

All sales are final. Exchanges only if we sent the wrong merchandise , we must be notified within 24 hrs of receipt of tracking delivery of a problem for a return to be considered .Items must be returned no later than 2nd day from the day we authorize the return. Tracking must be prvoided. We do not refund for express, overnight or expedited shipping. Items must be sent ground FEDEX or UPS. ground, or USPS priority. Refund for shipping is only given if we made an error in shipping. Fraudelent claims of returning merchandise that is not ours is cause for no refund. Receipts must be faxed or emailed for shipping refund costs.

Restocking fees of 25% are minused from credit for authenticiity claims not verified asmentioned above. Used, worn, damaged or items of odor are not returnable. Sometimes we can resolve issues for you with a few simple questions. Credit for shipping is allowed if the return acceptance falls within return policies only. We are not responsible for lost or damaged returns via carrier You will need to file a claim. We do not provide return ship labels.

For First Time Buyers Sample Orders We will refund the item price back to you if you are unhappy with item a 10 percent restocking fees and ship fees are minused from credit if the item is shipped back within 24 hrs receipt of delivery.

Buyers are deemed responsible to accept merchandise in good faith as received and any problems or claims are to be addressed within 24 hrs of receipt of delivery or return claim is not valid. No exceptions. Buyers agree not to bring any direct claims or 3rd party claims against All Luxury Brands and its affiliates ,officers, directors, or employees in regard to parties you redistribute product to. You are responsible to inspect and take full liability for the merchandise you have taken possesion upon delivery. International users- please note, we do not refund any customs tax and or wire fees and shipping charges you have paid for all returns and or sales orders. If using Bid Pay or other payment services- please check the fees you may incur with these services and check the customs and shipping regulations for your country prior to placing an order.

All orders sent via our order form, phone, e-mail, or fax or via this website are bound by the terms and conditions for returns, purchases and policies placed on www.allluxurybrands.com. As a registered user or anyone placing an order with All Lxuury Brands you are agreeing to all terms and conidtions.

LEGAL DISCLAIMER AND LIMITIATION OF LIABILITY: All Luxury Brands.com does not claim to be an authorized dealer or agent of any products brands trademarks name that are offered on this website or offers sent to you . Items are sold as new unless stated otherwise and may not reflect the current year, yet may be the same styles but from prior years. All Luxury Brands makes no representations or warranties, either expressed or implied, of any kind with respect to product sold at All Luxury Brands.com You agree that All Luxury Brands.com, its directors, officers, employees or other representatives shall not be liable for damages or be sued for monetary, slander or libel damages of any kind arising from the operation, content or use, sales of products to you of the All Luxury Brands.com sites for any sales made with our company in any court of law within the USA and all countries outside the USA. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.You are waiving your right to bring forth any legal action or sue All Luxury Brands, it's affiliates it's officers and directors in any court of law within the USA or outside the USA as a registered buyer on this site-you are agreeing to these terms. This legal disclaimer applies to all wholesale orders purchased via email to our company via our order form and via telephone and through this website. By sending our order form to us via email or fax, or phone you are consenting to the above and consenting with All Luxury Brands and are waiving your right to bring legal action against us in any court of law within the USA or countries outside the USA.Should a lawsuit be filed, you must file in the jurisdiction in the state where your merchandise was mailed from on your shipment receipt.You agree not to hold All Luxury Brands and its corporate officers, directors, employees and affiliates for claims made against you for purchasing any products from All Luxury Brands from any party you have redistributed to.

You agree to release any liabllity and agree not to hold us responsible and not bring forth any legal claims against All Luxury Brand employees, officers, directors, members or afffiliates, should claims be brought forth to you personally or your corporation, your employee or associates in regard to purchasing product from us, using this website or placing orders with us via email, website check out or telephone ordering or mail invoicing.

All names of brands manufacturer are the registered trademarks of their respective owners and we are not authorized dealers of these brands nor claim to be.nor do we claim to purchase directly from some of the manufactures listed. By purchasing on this site, your purchase through our order from sent via email, including and not limited to shopping cart check out, you are bound by and agree to the restrictions listed on www.allluxurybrands.com and the terms stated above. Policy Changes: You are in agreement not to post our name "All Luxury Brands" on any website message board or search engine newsletter without the express written consent of All Luxury Brands. Any violaters of this policy will be fully prosecuted as we deem responsible under legal means within the laws of our goverened state in which we do business.

Advertising: All Luxury Brands.com is not responsible for the advertising content placed on its website and no legal or monetory claims or damages may be brought for damages against All Luxury Brands.com in any court of law in the USA or countries outside the USA regarding advertisers on this website .We are not responsible for visitors to All Luxury Brands.com that participate with our paid advertisers or their links for users doing business with any of the advertisers on our website that provide links to other websites not affiliated directly with All Luxury Brands.com. The paid advertisers on All Luxury Brands.com are not affiliated with All Luxury Brands.com

Policy Changes: All Luxury Brands.com reserves the right to change, modify, add or remove portions of this Policy at any time. Changes in this Policy will be make without notice, it is your responsibility to review them prior to purchasing from our company and print a copy for your records the day payment is remitted. Any changes posted in this policy will become effective immediately upon the user accessing this Internet site.

Fraud Policies: We take every step and precaution to recognize fraud. Anyone commiting fraudulent purchases will be fully prosecuted. We will verify all reseller permits .

Mail Fraud- Please read-Our company takes great care in inspecting merchandise prior to sending. Any one using the mail carrier system to fraudelently claim boxes received are empty or have excessive damage and demand a refund prior to a carrier claim filed will seriously be investigated with the postal carrier pior to any refund allowed. It is your responsibility to file a postal claim for damaged, or missing merchandise- Policies for receiving damaged or missing merchandise-Should this occur, this will fall under a postal claim for refund for items that have water damage, moisture damage as well as missing parts and packaging from item or missing items from box, scratched items and or torn items but not limited to only the above.All items are investigated and forwarded to the postal carrier. Refunds are given when postal claim is settled- no exceptions. This helps prevent fraud and false buyer returns.